FAQ

How do I know the Two Silver Moons web sites is trustworthy?

Two Silver Moons has been selling online since 2007. I have over 4900 sales in my TwoSilverMoons Etsy shop. Please take a look a the over 1300 positive reviews I have received. 

 

How much does it cost to ship my item?

  • Orders over $35 ship free (USPS first class, US orders only).
  • Orders under $35 ship for $4.80 (USPS first class, US orders only).
  • USPS priority mail and express mail upgrades are available. 

 

What shipping method do you use?

Your package will ship via USPS mail including tracking and insurance. You will receive a shipping notification with the tracking number when your package ships. 

 

Will I be charged sales tax?

If your shipping address is in Washington State you will be charged the Washington State sales tax. 

 

What payment methods do you accept?

  • Paypal
  • Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
  • Shop Pay - Pay in full or in 4 interest-free installments

 

What is your return policy

If you are not happy with your purchase, please contact me within 14 days after receiving your item. I will refund your money (minus shipping costs) after I receive the item(s) in unused and original condition. Items must be returned within 30 days and in the original packaging. Your return packages has to be mailed with a tracking number to ensure it arrives safely.

Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request an order cancellation within: 12 hours of purchase

The following items can't be returned or exchanged

  • Custom made items, items made to size,  or personalized orders
  • Items on sale
  • For sanitary reasons post earrings cannot be returned. 
Questions about your order?
Please contact me if you have any questions about your order.

What are your warranties?

Every item is created by my hands and I do stand behind my workmanship. I do guarantee my work for up to one year after the purchase date. Damage that is caused by wear and tear, or by misuse is not covered.  

How do I determine my ring size?

Visit my Ring Sizing page to read all about ring sizing