I want you to be happy with your purchase so please contact me if you are having any questions, or if there are any issues with order. I will always do my best to find a good solution.
To cancel an order
You can request an order cancellation within 12 hours of placing the order. I am working fast to get your order done as soon as possible, so after 12 hours, I might have already started on it.
To return an item
- Please contact me within 14 days after receiving your item.
- Items must be returned within 30 days and in the original packaging. Your return packages has to be mailed with a tracking number to ensure it arrives safely.
- I will refund your money (minus shipping costs) after I receive the item(s) in unused and original condition.
The following items can't be returned or exchanged
- Custom made items, items made to size, or personalized orders
- Items on sale
- For sanitary reasons: gem set earrings with non-removable posts or ear-wires
Questions about your order?
Please contact me if you have any questions about your order.