Shipping policy
What shipping method do you use?
Your package will ship via USPS with tracking and insurance. You'll receive a shipping notification with the tracking number when your order ships.
Orders over $250 include Signature Required to help ensure they arrive safely.
How soon does my order ship?
Ready-to-ship items: 1–3 business days
Made-to-order and custom items: 1–2 weeks
Production times listed at checkout reflect the current production schedule. These times may change for future orders depending on workload or material availability.
How much does shipping cost?
U.S. Orders of $150 or More
- Standard U.S. Shipping: Free
- Upgrade to USPS Priority Mail: $6
U.S. Orders Under $150
- Standard U.S. Shipping: $5.99
- Upgrade to USPS Priority Mail: $12
At this time, I ship within the United States only.
What if my order arrives damaged?
Please inspect your order as soon as it arrives. If anything arrives damaged, contact me right away. Please keep all packaging materials and contents, as they may be needed for an insurance claim.
You may be asked to complete a short insurance form or provide photos of the damaged item and packaging. Once I receive the required information, we'll determine the best solution, whether that's a replacement or a refund, depending on the situation.
What if my order doesn't arrive?
If your order doesn't arrive or appears to be lost in transit, please contact me as soon as possible. I'll work with you to file the necessary USPS and insurance claims and determine the best solution.
You may be asked to provide photos, complete a USPS or insurance form, or confirm the issue in writing. This documentation is required for the insurance claim process. Without it, USPS or the insurance provider may deny the claim, and a replacement or refund may not be possible.
Once USPS marks a package as "Delivered," it is considered successfully delivered.